All Systems Operational

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Monday to Friday 9am - 5pm call +44 (0)1556 506 700

Out of hours we monitor support emails. Email support on support@supercontrol.co.uk

Uptime over the past 90 days. View historical uptime.
SuperControl all systems ? Operational
90 days ago
100.0 % uptime
Today
UpFrontReviews ? Operational
Support Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Scheduled Maintenance – PCI Proxy (Third-Party Network Provider)
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 BST
Scheduled - Start: Sunday, 19 October 2025, 18:00 BST
End: Monday, 20 October 2025, 02:00 BST

Summary:
Our payment infrastructure partner, PCI Proxy, has advised that their third-party network provider will perform scheduled maintenance during this period. This maintenance is outside SuperControl’s infrastructure but may temporarily affect systems that rely on PCI Proxy for secure payment processing.

Potential Impact:

Payments
- Brief, intermittent issues may occur when processing or tokenising card payments.
- Real-time payment actions (such as card captures or refunds) could briefly fail and may need to be retried.
- No data loss is expected; queued transactions will continue once connectivity stabilises.

Third-Party Integrations
- Services that depend on live payment validation (such as Booking.com or Expedia) could see short interruptions if a guest payment attempt coincides with a network transition.
- Reservation imports, updates, or cancellations that require card token handling may experience momentary retries.
- Availability and pricing syncs will not be affected.

Rollback Plan:
PCI Proxy has confirmed that a rollback plan is in place should any issue arise to ensure service continuity and data integrity.

Monitoring:
SuperControl will actively monitor all payment gateway activity throughout the window. Any observed interruptions or retry patterns will be logged and communicated if necessary.

Reference:
Full PCI Proxy incident notice: https://status.pci-proxy.com/incidents/0zbx4ybctvlv
Oct 14, 10:52 BST
Oct 19, 2025
Oct 18, 2025

No incidents reported.

Oct 17, 2025
Advance Notice: PCI Proxy Network Maintenance (Third-Party Network Provider)
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 BST
Scheduled - Start: Thursday, 16 October 2025, 22:00 BST
End: Friday, 17 October 2025, 07:00 BST

Summary:
Our secure payment infrastructure partner, PCI Proxy, has advised us of very short-notice scheduled network maintenance on their production environment. This maintenance is managed entirely by PCI Proxy, and the timing is outside SuperControl’s control.

Potential Impact:

Payments
- Brief, intermittent issues may occur when processing or tokenising card payments.
- Real-time payment actions (such as captures, refunds, or validations) could temporarily fail and may need to be retried.
- No data loss is expected, and any queued transactions will resume automatically once connectivity stabilises.

Third-Party Integrations
- Channels that rely on PCI Proxy for payment validation (such as Booking.com or Expedia) may experience short interruptions during live payment attempts.
- Reservation imports or updates requiring card token handling could briefly be delayed.
- Availability, pricing, and non-payment-related data will not be affected.

Rollback Plan:
PCI Proxy has confirmed that a rollback plan is in place to ensure service stability should any issue arise.

We understand that this maintenance falls close to busy booking periods and sincerely apologise for the very short notice. We have shared this feedback with PCI Proxy to help them minimise disruption in future maintenance windows.

SuperControl systems, including the Online Booking System, remain fully operational during this time.

For further details, see PCI Proxy Status Page [ https://status.pci-proxy.com/incidents/ys46c7p14965 ].
Oct 16, 19:43 BST
Oct 16, 2025
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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