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All Systems Operational
About This Site
Support Contacts
Monday to Friday 9am - 5pm call +44 (0)1556 506 700
Out of hours we monitor support emails. Email support on support@supercontrol.co.uk
Uptime over the past 90 days. View historical uptime.
SuperControl all systems
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Operational
90 days ago
99.96
% uptime
Today
UpFrontReviews
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Operational
Support Service
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 2, 2025
No incidents reported today.
Jul 1, 2025
Postmortem -
Read details
Jul 2, 09:03 BST
Jul 2, 09:03 BST
Resolved -
This incident has been resolved.
Jul 1, 09:14 BST
Jul 1, 09:14 BST
Monitoring -
PCI Proxy services have been restored as of 12:24 BST. We are actively monitoring payment processing and third-party integrations to ensure continued stability.
Impact:
Between 12:12 and 12:24 BST, clients may have experienced:
- Failed or delayed payment transactions
- Booking.com retrieval or sync issues
- Token-related API errors
Current Status:
- All services are now operational
- No further disruptions observed at this time
- We await the root cause analysis from PCI Proxy
Next Steps:
We’ll continue closely monitoring.
Jun 23, 12:31 BST
Impact:
Between 12:12 and 12:24 BST, clients may have experienced:
- Failed or delayed payment transactions
- Booking.com retrieval or sync issues
- Token-related API errors
Current Status:
- All services are now operational
- No further disruptions observed at this time
- We await the root cause analysis from PCI Proxy
Next Steps:
We’ll continue closely monitoring.
Jun 23, 12:31 BST
Investigating -
We have been informed of a new incident on the PCI Proxy platform that may affect payment processing and third-party service integrations for SuperControl clients.
Current Status:
PCI Proxy has acknowledged the issue, and their team is actively investigating. We are monitoring the situation and will provide further updates as they become available.
Potential Impact:
- Disruption to payment gateway access
- Booking.com sync or update failures
- Delays in secure token-based transactions
Next Update:
As soon as further information is released by PCI Proxy or observed through our monitoring.
Jun 23, 12:23 BST
Current Status:
PCI Proxy has acknowledged the issue, and their team is actively investigating. We are monitoring the situation and will provide further updates as they become available.
Potential Impact:
- Disruption to payment gateway access
- Booking.com sync or update failures
- Delays in secure token-based transactions
Next Update:
As soon as further information is released by PCI Proxy or observed through our monitoring.
Jun 23, 12:23 BST
Jun 30, 2025
No incidents reported.
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
No incidents reported.
Jun 26, 2025
No incidents reported.
Jun 25, 2025
No incidents reported.
Jun 24, 2025
Completed -
The scheduled maintenance has been completed.
Jun 24, 01:00 BST
Jun 24, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 BST
Jun 23, 23:00 BST
Scheduled -
Our payment infrastructure partner, PCI Proxy, has informed us of an upcoming emergency maintenance window that may impact the ability to take payments (including via Opayo, HolidayRentPayment, and Trust Payments) and disrupt communication with third-party integrations, such as Booking.com and Expedia.
Maintenance Details
Start Time: Monday, 23 June 2025 at 11:00 PM BST
End Time: Tuesday, 24 June 2025 at 1:00 AM BST
Duration: 2 hours
Expected Impact: Up to 30 minutes of intermittent service interruptions within the 2-hour window
Reason for Maintenance
A firewall software upgrade will be performed on the PCI Proxy production environment. This action addresses a vendor-identified bug contributing to recent service instability and is being carried out in coordination with their firewall vendor and cloud hosting provider.
We understand the importance of uninterrupted access to payment systems and channel integrations, and we appreciate your patience and understanding during this necessary maintenance window.
If you have any concerns or experience issues during this time, please get in touch with SuperControl Support.
For further updates, please visit the PCI Proxy Status Page [ https://status.pci-proxy.com/incidents/hy61j9xlrhn8 ].
Jun 23, 16:46 BST
Maintenance Details
Start Time: Monday, 23 June 2025 at 11:00 PM BST
End Time: Tuesday, 24 June 2025 at 1:00 AM BST
Duration: 2 hours
Expected Impact: Up to 30 minutes of intermittent service interruptions within the 2-hour window
Reason for Maintenance
A firewall software upgrade will be performed on the PCI Proxy production environment. This action addresses a vendor-identified bug contributing to recent service instability and is being carried out in coordination with their firewall vendor and cloud hosting provider.
We understand the importance of uninterrupted access to payment systems and channel integrations, and we appreciate your patience and understanding during this necessary maintenance window.
If you have any concerns or experience issues during this time, please get in touch with SuperControl Support.
For further updates, please visit the PCI Proxy Status Page [ https://status.pci-proxy.com/incidents/hy61j9xlrhn8 ].
Jun 23, 16:46 BST
Jun 23, 2025
Resolved -
This incident has been resolved.
Jun 23, 11:52 BST
Jun 23, 11:52 BST
Monitoring -
PCI Proxy reports that services are now operational. We are monitoring payment and integration functionality closely to ensure complete stability.
Impact:
- All core functionality is currently restored.
- No client action is required unless issues persist.
Next Steps:
A full incident report will be shared once PCI Proxy completes its investigation.
Jun 23, 09:02 BST
Impact:
- All core functionality is currently restored.
- No client action is required unless issues persist.
Next Steps:
A full incident report will be shared once PCI Proxy completes its investigation.
Jun 23, 09:02 BST
Identified -
PCI Proxy has identified the issue affecting payment processing and third-party integrations. Services are operational, but investigations are ongoing to determine the root cause.
Impact for SuperControl Clients:
- Temporary disruption to payment transactions
- Potential delays in Booking.com and other token-based operations
Next Steps:
We continue to monitor the situation closely and will share further updates once PCI Proxy completes its investigation.
Jun 23, 09:00 BST
Impact for SuperControl Clients:
- Temporary disruption to payment transactions
- Potential delays in Booking.com and other token-based operations
Next Steps:
We continue to monitor the situation closely and will share further updates once PCI Proxy completes its investigation.
Jun 23, 09:00 BST
Investigating -
We are currently experiencing issues with payment processing and third-party integrations due to an active incident on the PCI Proxy platform. This may affect:
- Payment authorisation or processing
- Booking.com booking retrieval or confirmation
- Any features that depend on PCI Proxy tokenisation
Current Status:
PCI Proxy is investigating the issue. We are monitoring it closely and will provide updates as soon as we have them.
Impact for SuperControl Clients:
You may notice:
- Failures in payment gateway connections
- Errors retrieving external bookings or pushing updates
- Incomplete or delayed transactions
Next Update:
We will share further updates as soon as PCI Proxy publishes more details.
Jun 23, 08:48 BST
- Payment authorisation or processing
- Booking.com booking retrieval or confirmation
- Any features that depend on PCI Proxy tokenisation
Current Status:
PCI Proxy is investigating the issue. We are monitoring it closely and will provide updates as soon as we have them.
Impact for SuperControl Clients:
You may notice:
- Failures in payment gateway connections
- Errors retrieving external bookings or pushing updates
- Incomplete or delayed transactions
Next Update:
We will share further updates as soon as PCI Proxy publishes more details.
Jun 23, 08:48 BST
Jun 22, 2025
No incidents reported.
Jun 21, 2025
Resolved -
This incident has been resolved.
Jun 21, 06:53 BST
Jun 21, 06:53 BST
Monitoring -
Overview:
The earlier issue affecting PCI Proxy — which impacted payment processing and Booking.com data retrieval in SuperControl — has now been resolved.
Resolution Details:
Start Time: June 20th, 10:09:59 CET (09:09:59 BST)
End Time: June 20th, 11:02:59 CET (10:02:59 BST)
Current Status: All services are now operating normally.
Next Steps:
PCI Proxy has confirmed that they are conducting a full internal review. We will share a summary of their findings as soon as it becomes available.
Thank You:
Thank you for your patience while the issue was resolved. Please contact our support team should you be experiencing any issues.
Jun 20, 10:15 BST
The earlier issue affecting PCI Proxy — which impacted payment processing and Booking.com data retrieval in SuperControl — has now been resolved.
Resolution Details:
Start Time: June 20th, 10:09:59 CET (09:09:59 BST)
End Time: June 20th, 11:02:59 CET (10:02:59 BST)
Current Status: All services are now operating normally.
Next Steps:
PCI Proxy has confirmed that they are conducting a full internal review. We will share a summary of their findings as soon as it becomes available.
Thank You:
Thank you for your patience while the issue was resolved. Please contact our support team should you be experiencing any issues.
Jun 20, 10:15 BST
Identified -
Overview:
Our upstream provider, PCI Proxy, is currently experiencing a service disruption. This affects SuperControl’s ability to communicate with third-party payment processors and services that rely on PCI Proxy for secure tokenisation.
Impact:
Some SuperControl users may encounter issues when attempting to process payments or communicate with external gateways (e.g. Opayo, TrustPayments, HRP, etc.).
Tokenised payment data and third-party card interactions may be temporarily unavailable.
Booking.com Integration: Bookings retrieved from Booking.com are temporarily inaccessible. This includes delays in receiving reservation data and payment card information.
Other third-party services that require PCI Proxy access may also be affected.
Timeline:
09:16 BST – PCI Proxy reported an issue with their platform.
09:40 BST – Investigation ongoing. Awaiting root cause analysis from PCI Proxy’s engineering team.
Next Steps:
We are monitoring the situation closely and will continue to liaise with PCI Proxy.
Updates will be provided as soon as further information becomes available or the issue is resolved.
What You Can Do:
No action is required at this time. We recommend delaying any non-urgent payment actions until the issue is confirmed as resolved.
We appreciate your patience and will keep you informed with timely updates.
Jun 20, 09:55 BST
Our upstream provider, PCI Proxy, is currently experiencing a service disruption. This affects SuperControl’s ability to communicate with third-party payment processors and services that rely on PCI Proxy for secure tokenisation.
Impact:
Some SuperControl users may encounter issues when attempting to process payments or communicate with external gateways (e.g. Opayo, TrustPayments, HRP, etc.).
Tokenised payment data and third-party card interactions may be temporarily unavailable.
Booking.com Integration: Bookings retrieved from Booking.com are temporarily inaccessible. This includes delays in receiving reservation data and payment card information.
Other third-party services that require PCI Proxy access may also be affected.
Timeline:
09:16 BST – PCI Proxy reported an issue with their platform.
09:40 BST – Investigation ongoing. Awaiting root cause analysis from PCI Proxy’s engineering team.
Next Steps:
We are monitoring the situation closely and will continue to liaise with PCI Proxy.
Updates will be provided as soon as further information becomes available or the issue is resolved.
What You Can Do:
No action is required at this time. We recommend delaying any non-urgent payment actions until the issue is confirmed as resolved.
We appreciate your patience and will keep you informed with timely updates.
Jun 20, 09:55 BST
Jun 20, 2025
Jun 19, 2025
No incidents reported.
Jun 18, 2025
No incidents reported.