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Scheduled Maintenance
Maintenance on the PCI Proxy platform - Production environment Sep 18, 2025 22:00 - Sep 19, 2025 00:00 BST
Our payment infrastructure partner, PCI Proxy, has informed us of an upcoming network maintenance window that may impact the ability to take payments (including via Opayo, HolidayRentPayment, and Trust Payments) and disrupt communication with third-party integrations, such as Booking.com and Expedia.
Maintenance Details
Start Time: Thursday, 18 September 2025 at 22:00 BST (23:00 CEST)
End Time: Friday, 19 September 2025 at 00:00 BST (01:00 CEST)
Duration: 2 hours
Expected Impact
There may be brief disruptions during the 2-hour window while maintenance is carried out.
Reason for Maintenance
Network maintenance will be performed on the PCI Proxy production environment.
Information from PCI Proxy
There may be brief disruptions during the above time window as the maintenance is carried out. We will take all necessary precautions to ensure a smooth and efficient transition, minimising any potential impact.
Rollback Plan
In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure the safety and stability of the platform.
We sincerely apologise for the short notice and appreciate your understanding and cooperation.
If you have any concerns or experience issues during this time, please get in touch with SuperControl Support.
For further updates, please visit the PCI Proxy Status Page [ https://status.pci-proxy.com/incidents/gtk316fkw3fb ].
Posted on Sep 15, 2025 - 14:58 BST
Maintenance Details
Start Time: Thursday, 18 September 2025 at 22:00 BST (23:00 CEST)
End Time: Friday, 19 September 2025 at 00:00 BST (01:00 CEST)
Duration: 2 hours
Expected Impact
There may be brief disruptions during the 2-hour window while maintenance is carried out.
Reason for Maintenance
Network maintenance will be performed on the PCI Proxy production environment.
Information from PCI Proxy
There may be brief disruptions during the above time window as the maintenance is carried out. We will take all necessary precautions to ensure a smooth and efficient transition, minimising any potential impact.
Rollback Plan
In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure the safety and stability of the platform.
We sincerely apologise for the short notice and appreciate your understanding and cooperation.
If you have any concerns or experience issues during this time, please get in touch with SuperControl Support.
For further updates, please visit the PCI Proxy Status Page [ https://status.pci-proxy.com/incidents/gtk316fkw3fb ].
Posted on Sep 15, 2025 - 14:58 BST