All Systems Operational

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Monday to Friday 9am - 5pm call +44 (0)1556 506 700

Out of hours we monitor support emails. Email support on support@supercontrol.co.uk

Uptime over the past 90 days. View historical uptime.
SuperControl all systems Operational
90 days ago
100.0 % uptime
Today
UpFrontReviews Operational
Support Service Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
PCI Proxy (Third-Party Network Provider)
Completed - The scheduled maintenance has been completed.
Dec 16, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 00:00 GMT
Scheduled - Start: Tuesday, 16 December 2025, 00:00 GMT
End: Tuesday, 16 December 2025, 04:00 GMT
Ref: PSM-467405

Summary
Our payment infrastructure partner, PCI Proxy, has advised that they will be carrying out scheduled maintenance during this window. This work is external to SuperControl’s infrastructure. No outage is planned; however, services that rely on PCI Proxy may experience brief, intermittent connectivity issues.

Potential Impact
Payments
Short, intermittent issues may occur when processing or tokenising card payments.

Real-time payment actions, for example, card captures or refunds, may occasionally fail and require a retry.

No data loss is expected; queued transactions will resume automatically once connectivity stabilises.

Third-Party Integrations
Integrations that depend on live card token handling, such as those used by Booking.com or Expedia, may experience brief interruptions if a payment attempt coincides with the maintenance activity.

Reservation imports, updates, or cancellations that involve payment tokenisation may retry momentarily.
Availability and pricing synchronisation will not be affected.

Rollback Plan
PCI Proxy has confirmed that a rollback plan is in place to address any issues that may arise, ensuring platform stability and data integrity.

Monitoring
SuperControl will actively monitor payment gateway activity throughout the maintenance window. Any notable behaviour will be logged and communicated if required.

Reference
Full PCI Proxy maintenance notice:
https://status.pci-proxy.com/incidents/kgb2k43xq2gv
Dec 15, 14:46 GMT
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Planned database maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 GMT
Scheduled - Summary:
Our infrastructure team will perform planned maintenance on the database services in our Data Centre. This is a part of ongoing efforts to improve performance and reliability across all SuperControl systems.

Potential Impact:
Short, intermittent interruptions may occur when accessing the SuperControl application.
No data loss is expected.

Rollback Plan:
Our engineers will closely monitor the work and are prepared to revert to the previous configuration if any issues arise.
Dec 8, 14:24 GMT
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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